Returns & Exchanges

We want you to be completely satisfied with your purchase; therefore, we accept returns or exchanges within 14 days of receiving the merchandise. Items should be returned new, unused, and with all garment tags still attached. Items that have been worn, used or altered will not be accepted for return or exchange. We regret that no returns are possible on custom-made orders. Please include a note with your full contact information, your order number and whether you would like a refund or exchange.

 

Before sending your return, please contact us at info@exquisitetrimmings.com and we will send you a ‘Return Merchandise Authorisation (RMA)’ form for you to fill out online.

After the RMA form has been completed please return the merchandise to the address below. We advise you to use an insured and trackable carrier for your return. We cannot be responsible for either unauthorised returns or returns lost or damaged in transit back to us. Returns are generally processed within 7 working days of receipt.

 

Products purchased during a sale or using a discount code are FINAL SALE and cannot be returned or exchanged.

 

Please mail the item you wish to return to the following address:

Exquisite Trimmings
3 Sunny Gardens Parade
London
NW4 1JA
UK